Best Live Chat Apps for Shopify
Top 5 Best Live Chat Apps for Shopify
The Shopify apps store enables online stores to get their hands on various tools, one of which is live chat applications. If you’re searching for one and reached this article, you’ve got one keen eye.
Live chat application is an essential element in any online store. The ability to chat with your customers and resolve their queries, difficulties or perhaps even simple guidance to purchase a product can increase customer retention.
If you haven’t already set up a live chat application for your store, read on to pick from the best live chat apps for Shopify according to your store’s needs.
Best Live Chat Apps for Shopify
1)HelpCenter
We’ll start our list with HelpCenter. The feature to engage in a live chat with your customers is relatively new here. While HelpCenter may be late to the party, boy did they make things right. The overall setup process isn’t lengthy either, allowing you to get your system started in minutes.
The Shopify app provides two chat aspects; for customers to chat with support staff in real-time during work hours and for customers to fill a small contact form for staff members to get in touch with them even after work hours.
Further, the live chat app is a complete package of service solutions. These solutions include a FAQ builder, ticketing and product descriptions. All in all, HelpCenter is one of the best live chat apps on Shopify for every business since it even has a free plan that you can apply for.
2)Tidio Chat
Second off is Tidio Chat. This platform blends the ideas of chatbots, live chats and social media platforms in one place, enabling you to serve your customers from any place they contact you with.
Tidio Chat also enables you to create your chatbot. Before you worry about coding, know that they have a simple drag and drop layout which will ease the task of creating a chatbot. Tidio even has a free app on both IOS and Android platforms, making it one of the best live chat apps on Shopify.
3)Gorgias
The third Shopify app on our list is Gorgias. Akin to Help Center, Gorgias provides you with live chatting and ticketing features. The difference is, Gorgia can identify which page your customers are currently viewing. Moreover, the live chat app also offers automated responses for frequently asked questions to save your time.
The platform is currently used by over 7200 Shopify brands, making Gorgias a popular name in the Shopify apps store.
4)Live Chat and Customer Service
Live Chat and Customer Service is one of the best Shopify apps for live chats. The reason is cost. This app provides you with almost every feature on the platforms we’ve mentioned at no cost!
With this app, you can monitor your customer’s behaviour to give them exactly what they need at any given time with live chats. Unlike traditional chatbots automated processes, this platform will let you tailor messages at any given time.
In addition, you can even set up triggers that will display the source of where your consumer has arrived from (Facebook, Instagram, etc.). Got a target audience that requires more attention? You can do that too by sorting them out with these triggers.
5)Reamaze
The final pick for the live chat Shopify app list is Reamaze. Like many others, this app is also a helpdesk, offering you the traditional features all help desks do. However, Reamaze gives you demos and training to get a good hold of things before starting. A good feature for those who’ve recently joined Shopify.
Conclusion
To wrap up, there are several live chats apps hosted on the Shopify apps store that will boost your customer engagement and increase retention and sales as a result. However, these best live chat apps for Shopify stand out more than the others do.
